Subir’s “secret” in creating this training method is in the unique way that he looks at Quality. In his view, Quality is not just the physical attributes of a product or service and it is definitely not just a process. Quality should be a change agent that transforms the culture of your organization – from the ground up.
Usually, when companies deploy a quality management program (e.g., Six Sigma, TQM, DFSS) they train only the top managers who are charged with enforcing the quality policy, monitoring quality controls, and nailing down solutions for problems that crop up. Subir is familiar with that model – he has been a master at it for more than 20 years.
About 15 years ago, he noticed a pattern. Half of companies deployed a quality management program showed upwards of 200% improvement from reduced errors and reduced costs after the program was implemented. But the other half barely showed 10% improvement.
What puzzled Subir was that if implementation worked at all, the effect should be constant; there should not be such a large statistical gap between companies.
To compound matters, the statistical gap was found in all types of organizations – corporations with complex manufacturing, hospitals with highly trained professionals at every step of the delivery cycle, service providers with flat distribution channels, nonprofit agencies delivering relief to storm victims – none were immune.
Working with his colleagues at ASI Consulting Group to solve the puzzle, he arrived at two very important conclusions:
- Most production errors are not production related – they likely occurred during the design phase.
- Benefits of quality management are amplified when everyone in the organization is trained.
For more than 30 years, ASI Consulting has successfully deployed quality process management to many of the world’s leading corporations.
Subir produced “Quality is Everyone’s Business” to bring the ‘people power’ that can transform the culture of the entire workforce.
His research and work with organizations has shown that quality management is not truly effective unless it acculturates every member of the organization into the single mindset of delivering the best possible Quality.
“My goal is not to create more Six Sigma black belts. Quality should mean more than a management tool that measures output of a business. It ought to be a lifestyle choice, an underlying motive that causes people to work for personal excellence. That was my goal in creating this course – not to rehash old ideas about quality control, but to bring people into a new awareness so that the act of delivering quality is automatic.”
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Quality is Everyone’s Business
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Transform Your Organization through Quality
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