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//Have you gotten the “Wake-up” call to be straightforward?

Have you gotten the “Wake-up” call to be straightforward?

2018-06-14T18:44:51+00:00

If you want to make a difference, and be the difference, you cannot be afraid of the truth. This is the only way that you can find your way to be straightforward and productive.

Quality & Me

Subir shares short stories about what people do to make a difference everywhere they go. We can make huge contributions to the way we function as a society by standing out as an example within our own community: at work, at our places of worship, among our colleagues, friends, and family. All it takes is the courage to step up and being straightforward, thoughtful, accountable, and resilient.

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Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

Books read by Subir

A director I was consulting with always expected people to come to him.

This guy really believed that no news was good news. Like a lot of senior level executives, he expected people to come to him, not vice versa.

The problem was, no news wasn’t good news—it was the opposite. Problems weren’t getting resolved.

He asked me to help him figure out why the company wasn’t meeting its goals. Interestingly, he didn’t include his own team members in the discussion. Only me.

I told him he needed to spend more time on the floor–where the action was. Spend some time just listening to what is going on.

We joined a meeting already in progress. The discussion was heated; clearly people in the meeting weren’t happy.

When we walked in, everyone was shocked into silence—they hadn’t seen this director outside of his office in months.

After a few seconds, the director took my lead, and told everyone to pretend he wasn’t there, and to continue their meeting.

That’s when something really interesting happened.

Instead of ignoring the director’s presence, one engineer used it as an opportunity. He spoke up and out—in a refreshingly straightforward manner.

This engineer wasn’t concerned about what his response might mean to him personally—or professionally. It was unusual behavior in this company.

He told the director point blank that unless the organization invested in improving its products, two or three years down the road, the company would be dealing with recalls, or even lawsuits.

It took guts for this engineer to tell the director truth. It was, unfortunately, rare behavior in this organization.

In this case, the director responded positively, even thanking the engineer for being so candid. I think it was the “wake-up call” he needed. In fact, he told everyone in the room that “good enough isn’t enough.” They still had a long way to go, but it was a good first step.

If you want to make a difference, and be the difference, you cannot be afraid of the truth.

Stop playing games and start gaining trust

A caring mindset is critical to your success, and the success of your organization. And it starts with being straightforward. Being straightforward means you can be tough and exacting, but also honest, direct, candid, transparent, and fair. Sounds like common sense, doesn’t it? Not always. Let me share a story with you.

Maruti-Suzuki and the Quality Way

Quality is defined by the customer. It happens when we are willing to listen to each other, enrich our experiences, and optimize our opportunities to improve. Quality comes when we have a mindset for honesty, integrity, resistance to compromise, and ethical behavior. What we want is for quality to be an automatic response to everyday encounters. When this mindset becomes part of the organization’s DNA – its very essence – then we can say that Quality is everyone’s business.

Step back so you can move forward

When I need to recharge my batteries, I usually go for a long walk. Sometimes by myself, sometimes with one of my kids. I always end up feeling refreshed and reenergized when I return. It’s critical that you’re passionate about what you do—otherwise, what’s the point? However, there’s a difference between passion and obsession. Let me explain.

What do you do with a toothpick?

Think about the last time you picked up a piece of trash on the sidewalk, helped your neighbor without being asked, or thanked a co-worker for critical but necessary feedback. These are all small actions, but again, the sum is more powerful than the individual actions.