//When was the last time you lied?

When was the last time you lied?

2018-09-13T15:39:14+00:00

Quality & Me

Subir shares short stories about what people do to make a difference everywhere they go. We can make huge contributions to the way we function as a society by standing out as an example within our own community: at work, at our places of worship, among our colleagues, friends, and family. All it takes is the courage to step up and being straightforward, thoughtful, accountable, and resilient.

BACK TO TOPICS PAGE>

Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

Books read by Subir

None of us grows up and then suddenly starts lying. We develop a tendency toward telling fibs – and outward lies – at early age. Study after study shows that most us have lied at some point during our lives. By the time we’re adults, many people have made an art out of avoiding the truth.

When you choose to have a caring mindset, you are making a choice to tell the truth – the opposite of lying – regardless of how painful that truth may be. You need to embrace being honest, open, and straightforward. And you need to do this in every conversation and every interaction. At the office; at home; with friends and family, as well as strangers.

You know the expression, “the truth will set you free”? It’s true. Being truthful and hones is critical when it comes to having a caring mindset. And a caring mindset is the difference between failure and success. It leads to more healthy organizations, families and communities. Lying has severe consequences. If you take credit for someone else’s work, you are lying. That lying will cause people in your organization to underperform, leave the organization, or even sabotage future projects. As you can see, it causes both physical and emotional stress, and erodes profitability.

Organizations often have a mission statement that helps to communicate their values to employees and customers. But just as often, these organizations don’t honor them. They may talk about how much they care about their employees, but then place unrealistic goals and expectations on those same employees. In other words, these organizations lie. And if you lie in your mission statement, you’ll never recover. Employees will be angry, resentful, frightened, and disappointed. They may even start lying themselves.

When was the last time you lied? Be honest about your answer!

Fear freezes your ability to be straightforward

When we are scared, nervous, or afraid, we shut out the outside world.  We become less open and transparent. Instead of accepting our true selves, and admitting that we are afraid, we put up a wall designed to keep out the truth.  We make things up to compensate—about how good-looking we are, about how clever or competent we believe ourselves to be, about how much money we make. We lose sight of the importance of being straightforward and honest. Fear can undermine openness and honesty in anyone—including me!

Maruti-Suzuki and the Quality Way

Quality is defined by the customer. It happens when we are willing to listen to each other, enrich our experiences, and optimize our opportunities to improve. Quality comes when we have a mindset for honesty, integrity, resistance to compromise, and ethical behavior. What we want is for quality to be an automatic response to everyday encounters. When this mindset becomes part of the organization’s DNA – its very essence – then we can say that Quality is everyone’s business.

Recognizing Quality Innovation

In 2010, the Society of Automotive Engineers along with the Subir and Malini Chowdhury Foundation, established The Subir Chowdhury Medal of Quality Leadership. This award is designed to honor those in the mobility industry who demonstrate ability and talent to further innovation and broaden the impact of "quality" in mobility engineering, design and manufacture.

Who made the difference in your life?

I recently attended an event that included bestselling authors, and wildly successful business entrepreneurs. But this one young man stole the show for me, and helped me understand what redefining success means.