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//A musician that made a difference

A musician that made a difference

2017-07-31T23:23:26+00:00

Quality & Me

Subir shares his own personal efforts to work toward continuous improvement within his own community, among his friends and family.

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Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

Books read by Subir

One of the most memorable days of my life was meeting my favorite musician, Pandit Ravi Shankar, the legendary Sitar Maestro.

Subir Chowdhury and Ravi Shankar

Nearly half a century earlier, George Harrison of The Beatles traveled to India to learn sitar from him. A friendship formed, and it reshaped aspects of The Beatles music. Likewise, Ravi’s music had a huge impact on my own life.

Ravi invited me to his home after reading one of my books; he wanted to discuss the concept of quality. We talked about his music, and our own passions. We were supposed to meet for half an hour, but ended up talking for 3 hours. He was kind to give me lots of music CDs, DVDs, and books as a parting gift.

In our conversation, he wanted to know what ‘quality’ means to me. I was surprised by his question and his eagerness to learn. I responded, “Quality to me is Ravi Shankar.”

He was pleasantly surprised by my response and asked me why. I told him, his music gives me joy when I am down; similarly when I am alone on my own, his music gives me spiritual feelings. His music made a difference for me. He is an inspiration to me.

He was so humbled by my answer, but then told me that he still did not compose ‘quality’ music. He said he was still working on it.

Within six months of our meeting, I watched with my family his last live performance in Long Beach, CA, where  he played the sitar with an oxygen tube attached to his nose. I vividly remember his promise to me about composing music of ‘quality.’

The difference he made to millions of people of my birthplace during the 1971 liberation war of Bangladesh, I will never forget.

Ravi Shankar is one of the reasons I encourage you to make a difference, and to be a difference in someone’s life.

Subir

P.S. My new book, The Difference: When Good Enough Isn’t Enough, comes out in February 2017. You can preorder it here.

How to make everyone a S.T.A.R.

One company had a return that equaled 5 times the cost of their investment in the program. Another company had a return that equaled 100 times the cost of their investment! It’s a true story. I know, because both companies were clients of my firm. Both companies got a return on their investment, but I still felt both frustrated and perplexed that one had done so much better. The reason for the difference kept puzzling me—why would one company do so much better using the same processes?

Maruti-Suzuki and the Quality Way

Quality is defined by the customer. It happens when we are willing to listen to each other, enrich our experiences, and optimize our opportunities to improve. Quality comes when we have a mindset for honesty, integrity, resistance to compromise, and ethical behavior. What we want is for quality to be an automatic response to everyday encounters. When this mindset becomes part of the organization’s DNA – its very essence – then we can say that Quality is everyone’s business.

When is the last time you said. “I don’t know”?

Being straightforward means you know when to speak up even if you don’t have the answer. When I admit I don’t know something, it doesn’t mean I can’t learn or solve a problem.  In fact, I generally work harder when I don’t know something than when I do.

The difference between process and people

Part of having a caring mindset is being thoughtful. And you can’t be thoughtful if you’re overextended or overcommitted. When I need to recharge my batteries, I usually go for a long walk. Sometimes by myself, sometimes with one of my kids. I always end up feeling refreshed and reenergized when I return.