//What is your difference?

What is your difference?

2017-10-07T22:29:02+00:00

Quality & Me

Subir shares his own personal efforts to work toward continuous improvement within his own community, among his friends and family.

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Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

Books read by Subir

In the past two decades, I have helped countless organizations improve their processes to find greater success. But over the years, something began to haunt me. I noticed that some organizations using the exact same process or methodology realized enormous savings, while others stumbled. I kept wondering, what is the difference?

I have found my own answers to that: it is not process alone, it is also the ‘mindset’ of each of the employees at all levels and functions of an organization that makes a big difference. In my forthcoming book, The Difference: When Good Enough Isn’t Enough I share the secrets of the ‘caring mindset’. But I wanted to know what others had to say.  I have reached out to people who inspire me, and asked them this simple question:

“What’s the one thing that made the biggest difference in your life and work?”

The answers I have received are astounding.

  • David Meerman Scott reflected on a key mistake that he and many others make.
  • James Altucher spoke of the types of people you need to avoid.
  • Chris Guillebeau boiled it down to one shift in his mindset that changed everything.

And there are so many others. People are reaching out to me to share their experiences as they move to make a difference: in their homes with their families, at their workplace, in their communities… and beyond.

In the coming weeks, I will be sharing what people share with me under the #MyDifference hashtag on social media.

I invite you to share what has made the difference in your life. Get everyone’s attention and use the hashtag #MyDifference.

You can also join me on Facebook, Twitter, and LinkedIn to read more personal accounts of how others found a positive difference that changed their life for the better.

What is your difference?

Don’t be afraid of the truth

Encourage everyone – and I mean everyone – to be straightforward, to tell the truth, and to not be afraid. Without being straightforward, you can never make a difference.

Maruti-Suzuki and the Quality Way

Quality is defined by the customer. It happens when we are willing to listen to each other, enrich our experiences, and optimize our opportunities to improve. Quality comes when we have a mindset for honesty, integrity, resistance to compromise, and ethical behavior. What we want is for quality to be an automatic response to everyday encounters. When this mindset becomes part of the organization’s DNA – its very essence – then we can say that Quality is everyone’s business.

Global Quality Awareness (GQA) Initiative

Is it culture, the weather, geography? Perhaps ignorance of what the right policies are? Simply, no. None of these factors is either definitive or destiny. Otherwise, how to explain why Botswana has become one of the fastest growing countries in the world, while other African nations, such as Zimbabwe, the Congo, and Sierra Leone, are mired in poverty and violence?

Making Choices

Subir reflects on his arrival into the United States with the promise of a job, only to find that the promise is broken. Practically penniless, Subir searches deep into his soul. Undefeated and undeterred, Subir pursues professors and department heads until he meets one who asks: You went to 20 departments, and now it is the 21st one; if I say no to you what you would do? Subir tells him, "I will go to the 22nd." This is Subir's story, not of conquest, but of perseverance in the face of making difficult choices.