//Step back so you can move forward

Step back so you can move forward

2018-06-14T19:57:25+00:00

Being thoughtful means taking an interest in yourself, your family, your employees - everyone. That's why we must to take a step back, so we can move forward.

Quality & Me

Subir shares short stories about what people do to make a difference everywhere they go. We can make huge contributions to the way we function as a society by standing out as an example within our own community: at work, at our places of worship, among our colleagues, friends, and family. All it takes is the courage to step up and being straightforward, thoughtful, accountable, and resilient.

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Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

Part of having a caring mindset is being thoughtful.

And you can’t be thoughtful if you’re overextended or overcommitted.

When I need to recharge my batteries, I usually go for a long walk. Sometimes by myself, sometimes with one of my kids. I always end up feeling refreshed and reenergized when I return.

It’s critical that you’re passionate about what you do—otherwise, what’s the point?

However, there’s a difference between passion and obsession. Let me explain.

A CEO I was consulting with was the classic overachiever—which included making everyone else around him miserable as a result. Ironically, everyone’s productivity was suffering, including his own.

I decided to take a different approach with this guy.

When I sat down in his office for our first meeting, I noticed some photos of his kids behind his desk.

I asked him about them and got a curt response in return. This guy was all business. I persisted.

I asked him about the last time he had spoken with them.

He flippantly told me couldn’t remember, and made it clear I wasn’t being paid for family counseling.

At that point, I informed him our meeting was ending because I wanted him to spend the rest of our scheduled hour reconnecting with his children. I told him the time we had spent together was gratis if he would call his kids.

To make a long story, short: The CEO cancelled our next scheduled meeting. Not because he was angry, but because he and his kids reconnected and ended up spending a week at a cabin creating memories a recharging.

When I saw him for our rescheduled meeting, he looked like a new man—excited, invigorated, smiling.

I told him a lot of other people in the organization were feeling the same way—those folks also needed to recharge.

Being thoughtful means taking an interest in yourself, your family, your employees. You need to take a step back, so you can move forward.

Maruti-Suzuki and the Quality Way

Quality is defined by the customer. It happens when we are willing to listen to each other, enrich our experiences, and optimize our opportunities to improve. Quality comes when we have a mindset for honesty, integrity, resistance to compromise, and ethical behavior. What we want is for quality to be an automatic response to everyday encounters. When this mindset becomes part of the organization’s DNA – its very essence – then we can say that Quality is everyone’s business.

When is the last time you said. “I don’t know”?

Being straightforward means you know when to speak up even if you don’t have the answer. When I admit I don’t know something, it doesn’t mean I can’t learn or solve a problem.  In fact, I generally work harder when I don’t know something than when I do.

Have you gotten the “Wake-up” call to be straightforward?

A director I was consulting with always expected people to come to him. This guy really believed that no news was good news. Like a lot of senior level executives, he expected people to come to him, not vice versa. The problem was, no news wasn’t good news—it was the opposite. Problems weren’t getting resolved.

Do you work in a fake culture?

If you are not being true to yourself in all aspects of your life, you’re living in a fake culture. As a leader, a fake culture makes it impossible to develop a caring mindset. Without a caring mindset, you’ll never make a difference, or be the difference.