//Maruti-Suzuki and the Quality Way

Maruti-Suzuki and the Quality Way

2018-05-09T11:27:12+00:00

Quality automatically becomes part of the organization's DNA - its very essence - when it is everyone's business.

Quality & Me

Subir shares his own personal efforts to work toward continuous improvement within his own community, among his friends and family.

BACK TO TOPICS PAGE

Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

PIC_chowdhury-C4Q-1Quality is defined by the customer. It happens when we are willing to listen to each other, enrich our experiences, and optimize our opportunities to improve. Quality comes when we have a mindset for honesty, integrity, resistance to compromise, and ethical behavior. What we want is for quality to be an automatic response to everyday encounters. When this mindset becomes part of the organization’s DNA – its very essence – then we can say that Quality is everyone’s business.

Please complete the form below. You will be emailed seminar materials that will help you along the way to achieving a Quality Mindset. Cause for Quality is a collection of essays that Subir Chowdhury has written to help guide the way.

You may also want to check out Subir Chowdhury’s latest book, The Difference: When Good Enough Isn’t Enough – the result of his ongoing work to discover the elements of excellence within ourselves. He defines the caring mindset with what he calls the STAR Attributes – four behaviors that build excellence: ‘Straightforward’, ‘Thoughtful’, ‘Accountable’, and ‘Resolve.’ Read this book and you will be inspired to dig deeper than ever before.

Please complete the form below.
Your copy of Cause for Quality will be sent to you via email.

     

    May we submit your name to support Subir Chowdhury for Thinkers50?

    If "Yes" please check the box: Yes

    Take our AntiSpam Quiz:

    Don’t be afraid of the truth

    Encourage everyone – and I mean everyone – to be straightforward, to tell the truth, and to not be afraid. Without being straightforward, you can never make a difference.

    What is your difference?

    In the past two decades, I have helped countless organizations improve their processes to find greater success. But over the years, something began to haunt me. I noticed that some organizations using the exact same process or methodology realized enormous savings, while others stumbled. I kept wondering, what is the difference?

    Have you gotten the “Wake-up” call to be straightforward?

    A director I was consulting with always expected people to come to him. This guy really believed that no news was good news. Like a lot of senior level executives, he expected people to come to him, not vice versa. The problem was, no news wasn’t good news—it was the opposite. Problems weren’t getting resolved.

    Fear freezes your ability to be straightforward

    When we are scared, nervous, or afraid, we shut out the outside world.  We become less open and transparent. Instead of accepting our true selves, and admitting that we are afraid, we put up a wall designed to keep out the truth.  We make things up to compensate—about how good-looking we are, about how clever or competent we believe ourselves to be, about how much money we make. We lose sight of the importance of being straightforward and honest. Fear can undermine openness and honesty in anyone—including me!