//What do you do with a toothpick?

What do you do with a toothpick?

2018-06-07T19:28:22+00:00

Caring isn’t someone else’s issue—it’s your issue. It’s my issue. It’s your neighbor’s issue. It’s the CEO’s issue.

Quality & Me

Subir shares short stories about what people do to make a difference everywhere they go. We can make huge contributions to the way we function as a society by standing out as an example within our own community: at work, at our places of worship, among our colleagues, friends, and family. All it takes is the courage to step up and being straightforward, thoughtful, accountable, and resilient.

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Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

A few years ago, I met with a client at his offices in Michigan. It was a large organization, going through some turbulent times.

The organization wasn’t meeting its goals; things weren’t looking good.

Out of nowhere, my client asked me the following question:

“Subir, what do you do with a toothpick when you are done with it?”

I was stunned into silence. Where did this come from?

After a few seconds, I responded that, of course, I would throw it away.

“Exactly,” he responded.

This client then went on to tell me he had spotted a used toothpick on the floor that housed the C-suite offices of his organization.

To me, he seemed overwhelmed by a meaningless piece of garbage.

I asked him, “What’s the big deal? It’s a toothpick. Someone was just careless; it happens.”

That was exactly the point, he explained to me.

To him, that “meaningless piece of garbage” was indicative of a bigger problem: not caring.

To me, it was an “ah ha” moment.

His point was simple, yet profound: unless everyone cares, none of us care.

A caring mindset is paramount to success in work, at home, and in our communities and places of worship. If just one of us stops caring, it creates a domino effect: we all stop caring.

Think about the last time you picked up a piece of trash on the sidewalk, helped your neighbor without being asked, or thanked a co-worker for critical but necessary feedback. These are all small actions, but again, the sum is more powerful than the individual actions.

Caring has a snowball effect because little things add up.

Caring isn’t someone else’s issue—it’s your issue. It’s my issue. It’s your neighbor’s issue. It’s the CEO’s issue.

Caring starts with you: how many “toothpicks” have you picked up today?

Making Choices

Subir reflects on his arrival into the United States with the promise of a job, only to find that the promise is broken. Practically penniless, Subir searches deep into his soul. Undefeated and undeterred, Subir pursues professors and department heads until he meets one who asks: You went to 20 departments, and now it is the 21st one; if I say no to you what you would do? Subir tells him, "I will go to the 22nd." This is Subir's story, not of conquest, but of perseverance in the face of making difficult choices.

Step back so you can move forward

When I need to recharge my batteries, I usually go for a long walk. Sometimes by myself, sometimes with one of my kids. I always end up feeling refreshed and reenergized when I return. It’s critical that you’re passionate about what you do—otherwise, what’s the point? However, there’s a difference between passion and obsession. Let me explain.

When has pride pushed you back?

Pride exists at the organizational level and can just as easily become tainted.  Think about it.  How many times have you witnessed senior level executives not acknowledging a problem? The reason?  Pride.  Ego.  They don’t want to admit that there is a problem because of ego:  someone else will think they’re weak, or that they’ll lose face.  To admit your decision was wrong means you are weak, correct?  Absolutely the opposite!

The Subir Chowdhury Society of Automotive Engineers (SAE) Student Quality Competition

Is it culture, the weather, geography? Perhaps ignorance of what the right policies are? Simply, no. None of these factors is either definitive or destiny. Otherwise, how to explain why Botswana has become one of the fastest growing countries in the world, while other African nations, such as Zimbabwe, the Congo, and Sierra Leone, are mired in poverty and violence?