//Don’t be afraid of the truth

Don’t be afraid of the truth

2018-06-21T14:26:15+00:00

If you want your organization to excel in everything it does then you must encourage everyone to be fearless: they must speak up, speak out, and speak the truth - constantly.

Quality & Me

Subir shares short stories about what people do to make a difference everywhere they go. We can make huge contributions to the way we function as a society by standing out as an example within our own community: at work, at our places of worship, among our colleagues, friends, and family. All it takes is the courage to step up and being straightforward, thoughtful, accountable, and resilient.

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Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

Let’s talk about the truth.

If you want your organization to succeed, you must encourage everyone – and I do mean everyone – to not be afraid of speaking up, speaking out, and speaking the truth.

I get that this can be hard, especially when you work in a corporate setting. Not everyone wants to hear the truth, let alone act on it.

Some people just don’t want to face the truth—after all, if you ignore reality, you won’t have to deal with it, right?

Wrong.

Even in the best organizations, politics that inhibit being authentic can permeate the air, stifle productivity, and prevent real and lasting solutions from being found and implemented.

Let me give you an example.

During a client meeting I sat in on, the COO encouraged everyone to speak the truth—to share openly and tell it like it is.

The problem was, no one did. You could hear a pin drop. It was clear they were terrified.

When a few people finally spoke up, they were quickly silenced by others in the room.

The COO continued to encourage people to speak up. He told them it was essential that they support each other, even if a problem affected someone else’s group or department.

It was clear to me as an observer that there was a big game of political maneuvering going on.

People were scared to speak up, speak out, or to tell the truth.

They feared for their jobs.

This company had a culture where people swept problems under the rug, even in front of their bosses, including the COO.

Fear and lying is an all-too common issue in organizations: people are afraid of repercussions, losing their jobs, being embarrassed—you name it. As long as your organization is operating in fear, you will never succeed. In fact, you will fail. Fear is a formula for disaster.

Encourage everyone – and I mean everyone – to be straightforward, to tell the truth, and to not be afraid. Without being straightforward, you can never make a difference.

Impact of Quality of Learning

Is it culture, the weather, geography? Perhaps ignorance of what the right policies are? Simply, no. None of these factors is either definitive or destiny. Otherwise, how to explain why Botswana has become one of the fastest growing countries in the world, while other African nations, such as Zimbabwe, the Congo, and Sierra Leone, are mired in poverty and violence?

When is the last time you said. “I don’t know”?

Being straightforward means you know when to speak up even if you don’t have the answer. When I admit I don’t know something, it doesn’t mean I can’t learn or solve a problem.  In fact, I generally work harder when I don’t know something than when I do.

Fear freezes your ability to be straightforward

When we are scared, nervous, or afraid, we shut out the outside world.  We become less open and transparent. Instead of accepting our true selves, and admitting that we are afraid, we put up a wall designed to keep out the truth.  We make things up to compensate—about how good-looking we are, about how clever or competent we believe ourselves to be, about how much money we make. We lose sight of the importance of being straightforward and honest. Fear can undermine openness and honesty in anyone—including me!

Maruti-Suzuki and the Quality Way

Quality is defined by the customer. It happens when we are willing to listen to each other, enrich our experiences, and optimize our opportunities to improve. Quality comes when we have a mindset for honesty, integrity, resistance to compromise, and ethical behavior. What we want is for quality to be an automatic response to everyday encounters. When this mindset becomes part of the organization’s DNA – its very essence – then we can say that Quality is everyone’s business.