The Ice Cream Maker:
Making Quality the Key Ingredient
Thursday, April 27,
2006 | efenbeonline alert
Sarah Bosch reviews Subir Chowdhury’s The Ice Cream
Maker: An Inspiring Tale about Making Quality the Key
Ingredient in Everything You Do.
This little book
offers up a big serving of business education. Having
read numerous books on achieving quality customer
service, I can tell you the Ice Cream Maker is one of
the best. Through an effective storyline, the author
communicates how to produce real results in the customer
service and manufacturing industry.
In The Ice
Cream Maker, Chowdhury uses a simple story to illustrate
how businesses can instill quality into our culture and
into every product we design, build, and market. The
storyline revolves around Peter, a manager of a regional
ice cream company. Through conversations with a
successful business manager, Peter learns how to achieve
success, not only in his services but in his products as
well. He discovers that Quality needs to be the foremost
goal of everyone involved by learning to “listen,
enrich, and optimize.”
The Ice Cream Maker offers
a great illustration of the amazing results that can be
achieved by engaging your entire workforce in the
efforts to improve quality. In 109 pages, Chowdhury
provides enough advice to greatly change business
practices. By offering an essential lesson in an
easy-to-read and entertaining style, managers and
entrepreneurs learn new techniques, which they can
instantly implement - quickly and
effectively.
Although some critics of this book
may think that the concepts Chowdhury presents are
common sense and obvious, they are also some of the most
overlooked and fixable. By reminding us of them, we are
given the opportunity to make simple yet effective
changes.
Read it after work, on your lunch break,
or with your coffee on a Sunday morning; the simple
outline and effective writing clearly stresses the
importance of Quality in the work that we do. This was a
quick easy read that was enjoyable as much as it was
informative. This book can be finished in an hour, but
will keep you thinking long after.
Subir
Chowdhury is the author of the international bestsellers
The Power of Six Sigma and Design for Six Sigma. As
chairman and CEO of ASI Consulting Group he advises
professionals of all levels from all over the world,
helping them make quality a part of their business
culture.
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